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EK-TM4C1294XL: error in connecting launchpad

Pranay Upadhyay
Prodigy 20 points
Part Number: EK-TM4C1294XL

we are continuously facing this problem when we connect TM4C294 launchpad to the PC "This device has not yet been activated or does not exist. Please activate your device or confirm the device RID and try again." this message is continuously displayed on exocite dashboard. we have good internet connection. even if the device is connected it shows it is not activated. please give us the solution. 

  • 0
    TI__Guru**** 244400 points
    Hello Pranay

    Have you activated the device on the Exosite web portal?
  • 0 in reply to Amit Ashara
    Guru 117855 points
    Perhaps that "rarest of events" - a diagnostic message which is (somewhat) communicative & understandable.

    Poster's attention to detail is suspect - "TM4C294" (as he lists) clearly, "Does not exist."
  • 0 in reply to cb1_mobile
    TI__Guru**** 244400 points
    Hello cb1

    "This device has not yet been activated or does not exist. Please activate your device or confirm the device RID and try again."

    After a device is added on Exosite, it needs to be activated on the IoT portal.

    We are not sure if the user has "Activated" them.

    But that does raise a good point though.

    Has the activate command been issued on the COM port command line and if there is a proxy server then has the proxy server and port name been set also in the command line.
  • 0 in reply to Amit Ashara
    Guru 117855 points
    Hi Amit,

    As you know - Exosite has a (very) mixed history here.

    What you've just described is a mechanism w/multiple, moving parts and it is (usual) that (great) attention to detail must be evident. Inability to list (even) the MCU part number correctly - casts (severe) doubt on poster's focus...