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TMS570LC4357: nERROR PIN is high but the ESM status are all 0

Part Number: TMS570LC4357

Hi Team,

  My customer reported an issue that the nERROR PIN is in high state but the ESM status registers are all 0, and the nERROR PIN can't be cleared.  In which way the ESM nERROR Pin would be in High states?  and h5428.TMS570LC4357 ESM Module Issue.docxow to handle this case?