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EK-TM4C123GXL: Received damaged product

Archit Jaiswal
Prodigy 30 points
Part Number: EK-TM4C123GXL

I placed an order on the TI website but I received a broken board of TM4C123GXL. When the box was delivered, it looked like it has been crushed under something. Order #T00639024

  • 0
    Guru 117855 points

    Sad story ... yet, "Why was that "crushed" package accepted?"    It is "standard procedure" to 'Reject' any package received in "questionable condition."

    Our firm has purchased literally hundreds of such boards from this vendor - not one was received 'crushed.'

    Especially notable - the vendor's (nicely customized & printed box) containing the LPad - is of, "Superb (crush-resistant) Design."  (one of the strongest - most suitable shipping boxes we've ever seen!)

  • 0 in reply to cb1_mobile
    Prodigy 30 points

    Seriously?? Why would someone accept a crushed package if they have an option to reject? (I believe it is a common-sense question but I will still answer it for you)

    The package was delivered at the doorway. Nobody handed me that crushed package. Someone knocked on the door and I went to open the door to see who's there, I saw a package (crushed) sitting on floor.

    I hope this explanation is enough to help you understand.

  • 0 in reply to Bob Crosby
    Prodigy 30 points

    I did contact the customer support and they told me to create a thread on the consumer forum and let the technical team take a look at it.

    It is really weird and does not make any sense but I just did what I was told by the customer support.

  • 0 in reply to Archit Jaiswal
    TI__Guru 72500 points

    I am so sorry you were not directed properly. I have moved your thread to the top level response. You clearly are not asking for help on how to use the EK-TM4C123.

  • 0 in reply to Archit Jaiswal
    TI__Guru*** 135355 points

    Hello Archit,

    That is a standard request made because customers will RMA devices that may have been bricked and recoverable.

    However, in this situation, we aren't going to assess the functionality state of a board that has been received with damaged packaging. Please show them this thread and if they have an issue with that, then they can reach out to me directly and we can hash it out with customer support internally. This post should be sufficient for you to move forward with your RMA claim.

  • 0 in reply to Archit Jaiswal
    Guru 117855 points

    Feel your pain - yet if your quest proves successful you should direct the 2nd package to a (known) "manned" receive location.    (such proper 'corrective procedure' - if not adopted - invites yet another "crushing" outcome...)

    Post here was the only one to, "Suggest a, Correcting, 'Received Goods' process."      You (may) have recourse w/the delivering carrier - as "Badly  Damaged" as you report - many/most carriers would "Defer such a "Blind, damaged delivery.."