Tool/software: Code Composer Studio
Dear Sir/Ms.
The customer bought 11pcs and found that 2pcs had defective parts, one was the capacitor was skewed, and the other was the copper foil running out. The customer wants to change 2 new ones. I sent CPR first, but TI CQE asked me to ask on E2E. CPR # CPR201036882.
CQE's response is as follows:
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Key point is to elaborate the physical defect mode clearly and attach the defect photos, and prove 2 EVMs are within 90 days warranty.
You can let E2E knows that you have submit CPR but you were suggested to contact E2E for disposition.
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Excuse me, how can I change the material. The purchase order number is 3302-20191209002. What information do you need besides this one, I will provide it to you.
Best Regards,
Kami Huang
