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TMDX570LC43HDK: Received TMDX570LC43x Hercule Development kit HDK with a board not fully populated

Yvon Belec
Prodigy 140 points
Part Number: TMDX570LC43HDK


Have previously the case CS0174100 (SO# T00687503) for submitting the issue.

On the development board received TMS570LC43x the connector 4 pin mini USB XDS100V2
(J7 on the documentation picture) was not populated at manufacturing.

I have asked TI for returning the board and getting a new one (exchange)
ICan you confirm that the board is defective.(pictures included)
Regards.
Yvon Belec
  • 0
    TI__Guru**** 197186 points

    Hello Yvon,

    The J7 should be populated by the manufacturer. From the picture, it looks like that the J7 (mini usb connector) was removed manually. 

  • 0 in reply to QJ Wang
    Prodigy 140 points


    Based on your last EMAIL the part was unsoldered and removed !

    I haven't done the removal of the mini USB connector. Why a new one was
    not installed on the board before before shipping (and put in the antistatic bag) looks
    like a double manufacturing blooper. 
    Now the "TI Customer Support" send me this question:
    if you haven't done the removal of the mini USB connector (J7). Would really appreciate as well if you
    could ask him if the product is indeed defective and is qualified for a replacement.
    The J7 connector is the kind of part that nobody never remove for any reason on a functional board.
    For me the product is obviously defective and need a replacement (in fact I do not trust this board anymore).
    Regards 
    Yvon Belec
    Embedded Software Engineer
  • 0 in reply to Yvon Belec
    TI__Guru**** 197186 points

    Hi Yvon,

    I agree with you, the board is defective. Please contact vendor for replacement. The USB connector might be removed by the manufacturer by mistake during their test. 

    If you need help from my side, please let me know.

  • 0 in reply to QJ Wang
    Prodigy 140 points

    Sorry to ask you again more information but your TI Customer Support department what to know 
    if I must return the board or not. You will find below the complete note:

    --------------

    Dear Yvon, Good day. I understand that the E2E engineer already confirmed that the part is defective. However, he did not provide instructions if the board needs to be returned or not. Kindly post an additional inquiry on the same thread in E2E and have the engineer confirm if the board is to be returned or not. If to be returned, he has to provide the package return address with attention as well. Without this information in the E2E thread, we are unable to proceed with the process. Best regards, Ivy Mordido Texas Instruments | Customer Support

  • 0 in reply to Yvon Belec
    TI__Guru**** 197186 points

     I don't know the return address. I will check with customer support, then come back to you.

  • 0 in reply to QJ Wang
    TI__Guru**** 197186 points

    Do you have Ivy Mordido's email? I could not find his email address. Thanks

  • 0 in reply to QJ Wang
    Prodigy 140 points

    I don't have Ivy Mrodido his personal address at TI Customer Support.

    The last EMAIL from him is below

    --------------------------------------------

    Thank you for contacting TI. We appreciate your business.

    Your case CS0174100 has been updated. In order to provide your response, we encourage you to click this LINK or send an email by replying to this email notification. Thank you.

    Short description: Return Request 
    Update: 

    and the LINK is

    ticsc.service-now.com/csm

    I never replied the EMAILs (just click on the link) but I think it's going to a general mailbox that next forward the case to the right place. 

    If this information is not enough I will ask him is EMAIL address (or send me your EMAIL address)

    Note:

    Another guy that replied to when I opened the case was Jejomar Ildefonso.

     

  • 0 in reply to Yvon Belec
    TI__Guru**** 197186 points

    Hello Yvon,

    I am working with TI customer support, and will come back to you soon.