TMDSIDK437X: EVM ISSUE

Depeng Man

Intellectual 2030 points

Part Number: TMDSIDK437X

Hi Team,

Good day，

Our customer purchased the EVM has a quality problem and wants to apply for after-sales, which is its abnormal phenomenon description：

One of the two Ethernet ports cannot be connected, and one connection cannot control the LED light. Everything else is normal. The Linux system is also normal

Please agree with his application for after-sales

Best Regards,

James Man

over 1 year ago

0 Nick Saulnier over 1 year ago

TI__Guru* 89305 points

Hello James,

Please provide additional information about:

1) The software used

2) The working case

3) the not working case

Regards,

Nick

0 tingshan.qin qin over 1 year ago

Prodigy 110 points

C:\ti\PRU-ICSS-EtherCAT_Slave_01.00.10.00\protocols\ethercat_slave\projects\ethercat_slave_full_AM437x_arm and am437x idk sd card firmware

C:\TwinCAT\3.1 and Code Composer Studio 10.4.0

0 Dhaval Khandla over 1 year ago in reply to tingshan.qin qin

TI__Mastermind 26674 points

Hi
Have you tried running any other example (not EtherCAT) to verify both ports?

In EtherCAT, TwinCAT keeps only Port 0 open by default. Port 1 maybe closed. Can you try opening both ports from TwinCAT and then try?

Regards
Dhaval

0 tingshan.qin qin over 1 year ago in reply to Dhaval Khandla

Prodigy 110 points

The Linux operating system is running properly. I can't do the rest because I don't know

0 Depeng Man over 1 year ago in reply to Dhaval Khandla

TI__Intellectual 2030 points

Hello Dhaval,

Good day，

Do you agree to the customer's return or exchange?

Regards,

James

0 Dhaval Khandla over 1 year ago in reply to Depeng Man

TI__Mastermind 26674 points

Dhaval Khandla said:
Have you tried running any other example (not EtherCAT) to verify both ports?

In EtherCAT, TwinCAT keeps only Port 0 open by default. Port 1 maybe closed. Can you try opening both ports from TwinCAT and then try?

Unless we try this, I can not comment about EtherCAT not working on both ports.

Regards

Dhaval

0 Depeng Man over 1 year ago in reply to Dhaval Khandla

TI__Intellectual 2030 points

Hi Dhaval，

Our customer replied:

EtherCAT allows both interfaces to connect, which is the basic feature of redundancy requirements. The program sample in the original sd of the development board and the program EtherCAT two port tests run before our program sample are normal. Now everything is out of whack and there are no other examples to test.

Regards,

James

0 Depeng Man over 1 year ago in reply to Dhaval Khandla

TI__Intellectual 2030 points

Hi Dhaval，

Can customers apply for return or exchange?

Regards

James

0 Depeng Man over 1 year ago in reply to Dhaval Khandla

TI__Intellectual 2030 points

Hello Dhaval,

The customer's response is as follows：

Box 1 (TIESC_CiA-002)' (1001): 'PREOP to SAFEOP' failed! Error: 'check device state for SAFEOP'. AL Status '0x0012' read and '0x0004' expected. AL Status Code '0x001e - Invalid SM IN cfg'

(TIESC_CiA-002)' (1001): state change aborted (requested 'SAFEOP', back to 'PREOP

This fault occurs when twincat is running freerun mode or in an enable configuration. There is no way to proceed to the next step. The development board has virtual soldering, the front is not able to reach this step, press the press will reach this step. We can't determine if there's a problem with the example code or some other glitch on the board.

Have a nice day .

James

C2000™︎ microcontrollers

C2000 microcontrollers forum

TMDSIDK437X: EVM ISSUE