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TMS320F2800157: Unable to burn program

Part Number: TMS320F2800157
Other Parts Discussed in Thread: LAUNCHXL-F2800157

Dear TI Teams,

One of our customer report that they cannot burn program to F2800157 by XDS100V3. They tried to burn the program to their own PCBA and LAUNCHXL-F2800157, but both are failed.

The circuit design is as follows:

The CCS is uses official routines, and only connect the 3.3V, GND, TMS and Tck.

The picture of XDS100V3:

Can you help to analyze the cause of the problem?

Thanks,

Kind Regards