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TMDSCNCD28388D: device not being detected by EtherCAT master during scan

Part Number: TMDSCNCD28388D
Other Parts Discussed in Thread: C2000WARE

Using EC Engineer, we followed the steps called out in section 6 of the getting started guide: https://dev.ti.com/tirex/explore/node?node=A__AIN563JKTGiqPOpkbLFEZg__C2000WARE__1kRFgrO__LATEST 

When we do a scan from the ECMaster we are not seeing the control card come up. The guide calls out "Before continuing, make sure the controlCARD running one of the EtherCAT examples is
connected to the computer", which has been done, but we're not sure if a specific example is needed. 

We have gotten off the shelf EtherCAT products to work, so the issue isn't the master. 

What else would prevent the control card from showing up during a scan?

Are there specific version of CCS, the SDK, or EC Engineer that need to be used for these demos, which versions were used when validating the example codes?