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28069 controlstick

I have a customer with the following errors

Can you help?

 

I’ve purchased the controlstick 28069 , try to debug and get the following messages.

 

 

C28xx: Flash Programmer: Missing Flash Programming Settings.

C28xx: Flash Programmer: Error erasing Flash memory.

C28xx: Flash Programmer: Missing Flash operation option. Operation cancelled.

C28xx: Trouble Writing Memory Block at 0x3f4209 on Page 0 of Length 0x16

Cannot write to target

 

Where did I go wrong?