MSP-GANG: Request for replacement

Renan Santos Adriano

Mastermind 19910 points

Part Number: MSP-GANG

Hello Team,

Posting on behalf of my customer:

I bought this product on the official website of TI on January 13th, and the order number isT03777296.

One of them won't turn on. The other machine is also unavailable, displaying Erro 33.

Same question in this link on the TI forum：

https://e2e.ti.com/support/microcontrollers/msp-low-power-microcontrollers-group/msp430/f/msp-low-power-microcontroller-forum/1122873/msp-gang-we-can-program-mcu-with-msp-fet-but-not-with-msp-gang/4207718#4207718

image006(02-02-15-42-37).zip

Regards,

Renan

over 2 years ago

0 Dennis Lehman over 2 years ago

TI__Guru 67521 points

Thanks Renan,

Let me check on the current return procedure and I will get back to you.

0 Renan Santos Adriano over 2 years ago in reply to Dennis Lehman

TI__Mastermind 19910 points

Hello Dennis,

Thank you. We will be waiting for your update.

Regards,

Renan

0 Dennis Lehman over 2 years ago in reply to Renan Santos Adriano

TI__Guru 67521 points

Hi Renan,

Ok, here is the scoop.

1. Have the customer start a chat with TI Support explaining the issue. They will then request that the customer post an E2E describing the issue (this one will work so no need to start a second posting). They will require the TI order # (I'll copy post here for convenience).

Renan Santos Adriano said:
I bought this product on the official website of TI on January 13th, and the order number isT03777296.

2. Have the customer copy and paste the link to this E2E forum page (copy the url in your browser) and provide it to the TI customer support chat. They will take care of the rest.

To the TI customer support team - these units are out of box failures and should be replaced.

0 Renan Santos Adriano over 2 years ago in reply to Dennis Lehman

TI__Mastermind 19910 points

Hello Dennis,

Thank you for this.

Regards,
Renan

0 Dennis Lehman over 1 year ago in reply to Renan Santos Adriano

TI__Guru 67521 points

Hi Renan,

I haven’t heard from you for a couple of days now, so I’m assuming the customer was able to get replacments.
I'll change the status of this posting to RESOLVED, but if this isn’t the case, please click the "This did NOT resolve my issue" button and reply to this thread with more information.
If this thread locks, please click the "Ask a related question" button and in the new thread describe the current status of your issue and any additional details you may have to assist us in helping to solve your issues.

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MSP-GANG: Request for replacement