Marking posts as answered

No, it helps.

460822 said:

It would be better to let customer's make that choice. 

However, many people never do it. They just take the answer and leave the forum. And the thread is then still marked unanswered on the radar of the support team, showing up on every check. So if the last post of a thread is an answer that seems right, and there is no further reaction for some days (of if the answer is authoritative), the support team will mark the thread answered, so it will be removed form the list of unanswered threads.

If the original poster thinks the quesiton is not sufficiently answered, he can always remove the 'verified answer' tag and write another post, requesting (or giving, which is often the more important part) further details.

I waited a few weeks to get some questions answered a while ago ... did not know TI stops looking at posts when the "answered" button is selected. 

IF the question doesn't get answered, improve the question!

That usually means providing more/better/clearer information.

http://www.catb.org/~esr/faqs/smart-questions.html#intro

Don't see how that is relevant to the previous post ... "did not know TI stops looking at posts when the "answered" button is selected".

460822 said:

"did not know TI stops looking at posts when the "answered" button is selected".

Personally, I read all new threads, Adn when i answered or didn't see what I could contribute, I let them fall down the history. If something new happens on them, they will be pushed up again anyway. However, this also means that threads that didn't get any answer wont be on my radar anymore. Whic is okay for me as I already decided that I don't have anything to say. But for the TI people anolder, still unsanswered thread means that they might have to forward it to someone else as there was no immediate answer in the forum. So bogus 'unanswered' threads are a nuisance.

On other forums, moderators are 'closing' those threads, bu tthis removes the chance to re-open the thread is things are still unclear.

The only drawback with the way it is handled here is that 'untagging'  thread for followup questions or such, also removes the points from the people who answered. Permanently, if the tags aren't restored after the 'final' answer.
Well, I have more than enough points so it doesn't bother me much. but for newcomes who ar ejsu tbuilding up their reputation, this isn't the best situation.
Well, "you cannot have everything above average"(tm)

Hi,

      Sorry if I am interrupting you guyz,, dont you think even this thread should be marked as Verified or Suggested?

Regards,

Sri.

sri-sri said:

dont you think even this thread should be marked as Verified

We don't encourage anyone to use the verified or suggested answer at TI when responding to a thread. They can use either if they feel it fully answers any questions presented. Users as Jens noted can also reject the answer or suggested answer.

If you or anyone else runs into situations where you feel a thread contains a post that shouldn't have a verified and/or suggested answer please let me know.

Blake

What is the procedure if a post is not answered for a good length of time?

460822 said:

What is the procedure if a post is not answered for a good length of time?

1) trying to find an answer yourself
2) searching for help elsewhere
3) 'bumping' the thread with a post containing *bump* or *push* or a polite question whether really nobody has a clue, to bring it on top of the threads list. However, doing so after just a few hours will greatly increase the chance that the thread will be actively ignored. As impatient as you may be and as urgend as the topic may be to you - this is your problem only, and not ours. Especially if you are paid for doing the job and we are answering in our private spare time. This is E2E and not TI2E forum.

2)  Do you mean switching to a different company's micro? 

3) TI has given exceptional tech support for many years.  Does this mean TI no longer wants to help customers?

460822 said:

2)  Do you mean switching to a different company's micro? 

460822 said:

3) TI has given exceptional tech support for many years.  Does this mean TI no longer wants to help customers?

A good way to drive away customers.

460822 said:

A good way to drive away customers.

Have you actually tried any of the other vendors' forums...?

Jens-Michael Gross said:

1) trying to find an answer yourself
2) searching for help elsewhere
3) 'bumping' the thread

4). Rather than just 'bump' the thread, think about what additional information people might need to be able to answer the question.

http://www.catb.org/~esr/faqs/smart-questions.html#intro

460822 said:

A good way to drive away customers.

Andy Neil said:

4). Rather than just 'bump' the thread, think about what additional information people might need to be able to answer the question.

btw: the link you posted is also found in my sig. Just with a forwarder because the profile editor doesn't like URLs with a '~'.

Maybe there should be a disclaimer somewhere that unless posts are from TI employees they don't constitute official communication from TI. Especially the MSP430 forum, since there appears to be a lot more activity from non-TI folks than other forums on E2E (at least as far as I could tell).

Tony

TonyKao said:

Maybe there should be a disclaimer somewhere that unless posts are from TI employees they don't constitute official communication from TI.

Also, the title bar with the words 'community' and 'engineer to engineer' should also make it clear that this is not the customer->TI support channel. Maybe removing the word 'support' from several places (including 'Support Forums') would help. ;)

Finally, even posts from TI employees are not necessarily an official/authoritative statement. There are many people that work for TI but look for help here too. (e.g. from the sales department, forwarding a customer question)