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MSP430F5328IRGCR

Grace Tan
Prodigy 20 points

Hi, 

I need some help in verifying these issues, are the left side images authentic ? will there be some cases where there are such differences ? 

  • 0
    TI__Mastermind 49692 points

    Hello Grace,

    Thank you for your post. I see that you mentioned "golden unit". Are you experiencing a specific issue here and suspect that one or more of the devices are unauthentic? If so, I would strongly recommend that you check with wherever you purchased them to confirm that they did come from TI.

    In the meantime, could you share pictures of the entire package for both devices? Afterwards, I'll check with our quality group to see what we can find out.

    Regards,

    James

    MSP Customer Applications

  • 0
    TI__Mastermind 49692 points

    The package markings are described in the erratasheet. I've included a screenshot below for your reference.

    Regards,

    James

    MSP Customer Applications

  • 0 in reply to James Evans
    Prodigy 20 points

    Hi James,

    thanks for your help. attached is the label for the pictures  based on the previous tread on the leftside. 

    can you please verify the lot code for these is authentic, also please advise why the font size and the TI logo differs ? 

    BR

    Grace

  • 0 in reply to Grace Tan
    TI__Mastermind 49692 points

    Hello Grace,

    Unfortunately, the label shared above is missing the (31T) LOT and TKY (1T) information, so in order to move forward, you'll need to begin the formal verification process by contacting our Anti-Counterfeiting Team at ti-counterfeit@list.ti.com. In your email to them, request the Customer Letter and Counterfeit Request Form and provide them with the required information below. 

    Required Information

    • Completed Counterfeit Request Form
    • High quality pictures of the bottom & top of the device(s)
    • High quality pictures of the 2D bar code labels.
    • Copies/pictures of shipping documents, i.e. packing slip showing the origin of the devices to TI. (If this information cannot be provided we are unable to provide verification due to uncertainties regarding chain of custody of the products.)
    • Provide device application

    Thank you.

    Regards,

    James

    MSP Customer Applications

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