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MSP-FET: Do I need to replace failing unit?

Part Number: MSP-FET

My MSP430 tool MSP-FET recently (30 days ago) purchased, suddenly seems to have failed. I would like to get it replaced very quickly, unless we can diagnose a fix (firmware update?) to get it back into working condition. And actually, I would like help establishing that it is indeed this box that is failing; that is, can someone direct me to test diagnostics? So far I have swapped in old (gray box) vs. this new (black box) and it seems to be the box that failed.

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