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MSP430FR5969: Even though MPU is protected data will corrupt in the FRAM?

Part Number: MSP430FR5969

 we are using msp430 in our product. In that, we have uploaded our source code and given to customers, and it is working perfectly, but a few days back we have got some problem from the user side your device is not working. so we decided to find the solution in that we have identified some problems. The problem is device is getting RESET when an interrupt is given via GPIO(Button). So, we checked with hardware it is working good. But, we are checking on RESET conditions(BOR, POR, PUC). By meanwhile, we have gone through the e2e forum for any of the issues happened earlier. We got info on comparing hex files. So, We compared the affected board hex file with a working hex file. And we have seen that some data is missing in the 0x4400 address. In our code, it is assigned for FRAM memory storage(verified with .map file). 

So, we don't know why the bytes are missing? how could data loss in FRAM? So, can you support on this issue?

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