• State TI Thinks Resolved
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 78 subscribers
  • Views 338 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TIRSLK-EVM: Damaged on Arrival (Capacitor broken off)

Aaron Kuo1
Prodigy 10 points

Part Number: TIRSLK-EVM

Upon arrival, I opened up the bag containing the MCU board and noticed that a capacitor and what appears to be a bracket for the power light fell out of the bag with the board. Upon further inspection, both pieces that fell out of the bag were detached from the board. Is there any process for RMA for this issue? Attached is an image of the capacitor that broke off. 

  • 0
    TI__Expert 7015 points

    Hi, Aaron, 

    There is no RMA for this issue. If you got the board from the 3rd party, you can contact the 3rd part for replacement. If you applied the board from TI E-store, please apply for the replacement for the board with following steps: 

    Submit the EVM exchange request to the sales support line at link: http://www.ti.com/supportform

    1)      Create a “New case”

    2)      Select “Other” to create case

    3)      Please key in contact information, describe your case, and provide the Sales Order number of the EVM you ordered.

    Then there will have customer support team to follow up.

    Thanks, 

    Lixin 

**Attention** This is a public forum