DRV10975EVM: Error happened when open the GUI

tong xu1

Prodigy 50 points

Part Number: DRV10975EVM
Other Parts Discussed in Thread: USB2ANY, DRV10983

First ,I install the labview .Then install the GUI.

After I open the software , a error happened like the picture.

over 5 years ago

0 Vishnu Balaraj over 5 years ago

TI__Mastermind 24415 points

Hi Tong,

Thanks for posting your question in E2E forum. Looks like the images you uploaded are broken. You will have to download and install Labview runtime engine version 2014. Please use the link below to download and let me know if this resolved your issue.

https://www.ni.com/en-us/support/downloads/software-products/download.labview.html#306245

Regards,

Vishnu

0 Vishnu Balaraj over 5 years ago in reply to Vishnu Balaraj

TI__Mastermind 24415 points

Hi Tong,

Just wanted to follow up with you to see if you were able to resolve the issue?

Regards,

Vishnu

0 tong xu1 over 5 years ago in reply to Vishnu Balaraj

Prodigy 50 points

A new question happened. The software has opened. ‘hardware connected’ display. I cannot edit it. 'Registor read error'

0 Vishnu Balaraj over 5 years ago in reply to tong xu1

TI__Mastermind 24415 points

Hi Tong,

You will have to click "Enable Configure" on the Basic settings to start editing the parameters. Where do you see the "Register read error"? Can you share the screenshot of the error?

Regards,

Vishnu

0 tong xu1 over 5 years ago in reply to Vishnu Balaraj

Prodigy 50 points

when I click "Enable Configure"，A Error Message occur.The message is "DRV10983 USB2ANY.lvclass:Read Register.vi<ERR> Register reading not succesful!! Please restart the GUI and try again". There are two buttons .One is "continue",the other is "cancel". Click "continue" , sometimes it has no response,sometimes a new error message"Notifier Timed Out Device GUI.lvlib:GUI Wait for GUI Response via Notifier.vi:5770006:\DRV10983.lvlib:Export Read All。vi\DRV10983 Hign Level.lvlib:Main.vi". If I click "cancel",the window will close.

0 Vishnu Balaraj over 5 years ago in reply to tong xu1

TI__Mastermind 24415 points

Tong,

This could be software or communication issue. Did you install the DRV109xx GUI and 2014 Labview runtime engine in the default directory? Did you have the device powered up while trying to connect? Please look into the below linked thread that has recommendations to solve your problem.

https://e2e.ti.com/support/motor-drivers/f/38/t/743230

Please let me know if this works.

Regards,

Vishnu

0 tong xu1 over 5 years ago in reply to Vishnu Balaraj

Prodigy 50 points

Hi Vishnu

I check the linked thread .I install the software in the default directory. It didn't work .How could I Powered up the device?

I upload a new picture .It display the USB2ANY interface configuration.Please check it.All interfaces are unassigned.

0 Vishnu Balaraj over 5 years ago in reply to tong xu1

TI__Mastermind 24415 points

Hi Tong,

You shouldn't be making any changes to USB2ANY. Just leave it with the default settings. The device should be powered up for the GUI to communicate to the device. Connect the power supply to VCC and GND. Apply 12V across VCC and GND. This will power up the device and now restart your GUI. Now you should be able to communicate to the device.

Regards,

Vishnu

0 tong xu1 over 5 years ago in reply to Vishnu Balaraj

Prodigy 50 points

Hi Vishnu

After the device is powered up .The GUI works as well .Thank you very much.

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DRV10975EVM: Error happened when open the GUI