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Original question:

BQ79616-Q1: BQ auto eval GUI does not detect hardware

BQ79616-Q1: BQ79616-Q1 / BQ796xx: BQ auto eval GUI does not detect hardware

Markus Pautz
Prodigy 20 points
Part Number: BQ79616-Q1
Other Parts Discussed in Thread: USB2ANY

Hello,

we are having trouble to get the BQautoEval connected with the BQ796xx Eval Board, similar to the linked main topic. On the first computer it is working perfectly. But with a second and third one it won't connect with the device. Hardware setup is the same. Only the computers are switched and it can't connect. When pressing F12 the same errors and warnings are stated on every machine, like the ones on the linked main topic.

We are using the latest Version of BQautoEVAL 1.0.4 with USB2ANY Firmware 3.1.1.14 on Windows 10. The only difference according to the installation of the first computer: As far as we can remember, we didn't install gcruntime. But this didn't work out for the two computers.

For the last few days we tried every possible scenario what went wrong with the installation to get it working. Even with a clean installed computer. Can you help us please? Furthermore: what is the solution of the linked main topic problem? Perhaps this could be a solution for our problem, too.

Thank you very much,

Markus

PS.: Link to the main topic: e2e.ti.com/.../bq79616-q1-bq-auto-eval-gui-does-not-detect-hardware

  • 0
    TI__Genius 17440 points

    Hi Markus,

    I'm sorry you're having issues with EVM connectivity. The other poster solved their issue by updating to Windows 10 and reinstalling the GUI. In general we see these issues when there's an issue with the GUI installation or the USB2ANY firmware. Can you try uninstalling the GUI and reinstalling by following the GUI user's guide instructions exactly, including installing GUI Composer Runtime? I also recommend trying to update the USB2ANY firmware using BSL mode.

    Best Regards,

  • 0 in reply to Kristin Jones93
    Prodigy 20 points

    Thank you very much for your answer.
    From the beginning we installed everything several times exactly like the user's guide instructions tells us to. But it doesn't work on two computers and the LED is blinking. We have excluded the hardware setup (the same one), because it is working with an third Computer. We have Windows 10 with the latest updates on the computers.

    Do you have any more suggestions what we can do to get it working?

    Thank you very much, 

    Markus

  • 0 in reply to Markus Pautz
    TI__Genius 17440 points

    Hi Markus,

    Actually I updated to the latest version of Windows 10 yesterday, and now I am experiencing the same issue as you. Let me dig into this and see what solution works for my setup. The GUI may have issues with the latest Windows 10 update that our GUI team may need to resolve. I'll update you by the end of the week at the latest, but hopefully I'll be able to share a resolution before then.

    Best Regards,

    Kristin Jones

  • 0 in reply to Kristin Jones93
    Prodigy 20 points

    Hello Kristin,

    Windows 10, Build 19042.985 (May 11th, 2021) isn't connecting.

    Windows 10, Build 19042.746 (Jan 12th, 2021) is connecting.

    Unfortunately I can't check the third computer right now until friday.

    Best regards,

    Markus Pautz

  • 0 in reply to Markus Pautz
    TI__Genius 17440 points

    Hi Markus,

    Thanks for sharing the Windows builds. We have our firmware team prioritizing this issue, so hopefully we will have a resolution soon. I'll update again Friday.

    Best Regards,

    Kristin Jones

  • 0 in reply to Kristin Jones93
    Prodigy 20 points

    Hello Kirstin,

    thank you very much for your help and priortizing the issue. I checked the third computer: Windows 10, Build 19042.906 (March 29, 2021) isn't connecting. Perhaps this information can help you.

    Best regards,

    Markus Pautz

  • +1 in reply to Markus Pautz
    TI__Genius 17440 points

    Hi Markus,

    This GUI fix has worked for my colleague and me. Let me know if it also works for you. If it is a permanent fix we will update the GUI files.

     

    Navigate to the directory below. The highlighted part might be different if you chose a different installation directory for guicomposer.

    C:\Users\<aid>\guicomposer\runtime\gcruntime.v7\BQAutoEval\components\ti-core-databind\src\internal\reg\USB2ANY.js

     

    Open file USB2ANY.js in this folder in a text editor.

     

    Search for the text “250”.  There will be three occurrences found in this file.  Change the 2nd occurrence to 1000 and see if the problem goes away.

    So change this line

                var timeoutInMs = 250;

    to this

                var timeoutInMs = 1000;

    Then save and close this file and try to run the bqAutoEval GUI.

    Best Regards,

    Kristin Jones

  • 0 in reply to Kristin Jones93
    Prodigy 20 points

    Hello Kristin,

    your suggested fix worked for us too. Thank you very much for your quick support!

    Best regards,

    Markus Pautz