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BQ24610: spec check

Part Number: BQ24610

Hi

BQ24610 currently finds a problem. Customers set the Charge voltage at 8.4V or 8.5V,

Charge current setting 2.8A Input voltage 19V. After charging the battery to 8.0V, remove the battery and insert it again. Found unable to charge.

Is this the setting of BQ24610? Or can it be changed externally?

 schematic BQ24610 as below

Thanks 

8468.bq24610.pdf