Hi Team,
Our customer has been using this device for less than half a year, and now there have been three damaged ones. Please see attached photo for reference:
1. The light is on, but there is no communication.
data pin: 0.58V
clock pin: 3.18V
2. The light is off and there is no communication.
data pin: -0.05v
clock pin: -0.06v
3. The light is off and there is no communication.
data pin: 0.09V
clock pin: 0.06V
The customer purchased 6 EV2400s through TI's official website last August 2021 and only started using them in October 2021, but now three have been directly damaged. Is it a product quality problem similar to this?
I hope you can help
Regards,
Marvin
