EV2300-084:No communication : Error message for bqStudio "No free adapters are available for use on this system."

Dear person in charge,

I'm using bq34z100evm and EV2300.

I recently changed my PC.

1.  When using the old PC

     There was no problem for the communication between bq34z100evm and the PC.

        ◆PC OS : Windows 10 Pro 64bits 21H2 version

        ◆bq software installed PC :  EV2300a_Device_Driver_Installer_Multilanguage_0.6.exe

                                                       bqStudio version 1.3.86

2. When using the new PC

     No communication between bq34z100evm and the PC.

     "No free adapters are available for use on this system." was displayed in red at the bottom left of bqstudio.

     　◆PC OS : Windows 10 Pro 64bits 21H2 version

        ◆bq software installed PC :  EV2300a_Device_Driver_Installer_Multilanguage_0.6.exe

                                                       bqStudio version 1.3.101  (I downloaded the latest version.)

      So, I checked the status of the USB connection in the Device Manager of the PC.

　   "TI TUSB3210/2136 Application Firmware Loader" with an exclamation mark(!) was displayed on the Universal Serial Bus Controler.

       (I attached the screen of the Device Manager.

        Please check it.)

      Could you tell me how to solve the communication problem?

Best regards,

Hiroyuki

0044.newPC_screen_of_Device-Manager_221005.pdf