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BQ40Z50EVM-561: BQSTUDIO cannot operate with bq40z50EVM-561

Part Number: BQ40Z50EVM-561
Other Parts Discussed in Thread: BQSTUDIO, EV2400, BQ40Z50

Hello Experts,

My customer is now trying to evaluate bq40z50EVM-561 but customer get a following error. How customer should do to resolve it?
* Customer is using, EV2400 and BQSTUDIO

Best Regards,