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EV2400: System and BQ software not detecting the Tool

Part Number: EV2400

Hello 

I am using the EV2400 with BQ testing software for testing Mobile batteries in our system. 

I have been using it for past 1 year but suddenly it has stopped working. 

All three green lights are on! 

The USB cable is okay, as I checked it with another tool, and that it detecting fine. 

I borrowed another department's EV2400 and that is detecting fine in the software. 

Windows 7 

I restarted, didn't work. 

Reset the device, didn't work. 

Checked in HID, when its plugged in, its not detected. 

Can anyone help? (From the forums, I am assuming it has become dead now)

Any way to repair it? Can it be reused in any way?