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BQ76940: damage

Part Number: BQ76940
Other Parts Discussed in Thread: STRIKE,

HI Teams:

BQ7694003DBTR chip is used for 15-circuit single cell voltage sampling. It is easy to be damaged under the following two conditions. Please help to see what causes it, thank you!

Question:

Condition 1: BQ7694003DBTR is used for 15-circuit single cell voltage sampling. The connector connected to the cell voltage sampling is easy to be damaged. When damaged, the 15th or 14th circuit cell sampling is 0.046V (actual voltage 3.3V),

The sampling is normal after replacing the BMS chip. There are 6 damaged boards;

Working condition 2: use electric soldering iron to weld the test point 3.3V of the peripheral circuit of BMS chip_ REF and 0V_ D. After welding, power on again. It is found that the 14th circuit core sample is 0.046V (the actual voltage is 3.3V);