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Hi,
It would pass and got ACK while using "Scan Device in ROM Mode", but "Check DEVICE_ID" or "PMBUS REVISION" would be failed.
If we try to read "Program/Data Flash" from IC by using "Full Export Tool", it shows "No devices found".
So, would you please tell us what is wrong with settings and how we can fix this issue?
Thank you.
Sincerely,
Willie
Willie, there are two working modes for the device----ROM mode and flash mode. ROM mode is bascially for device boot, flash mode is for user application.
If you see the 'scan device in rom mode' works, it says the device is in ROM mode.
If you see the 'device id' or 'pmbus version' works, it says the device is in flash mode.
Best Regards,
Xuemei
Hi Xuemei,
It seems no problem after we updated the GUI version. However, it did not show the error message below while starting up until yesterday.
We could not find any solution on forum to fix this problem, and we have also tried to remove the administrator privileges and reinstalled the GUI, but we still could not open the GUI. By the way, NET Framework 4.5 is also installed.
Could you please help to solve this issue? Thank you.
Sincerely,
Willie
Willie, i'm not a GUI expert, not sure what's going on here. But can you try on another pc and see if it works?
Best Regards,
Xuemei
Hi Xuemei,
Could you please transfer this GUI issue to the right team to answer?
If your are not available to do this favor for me, should I create another ticket so that the system can assign the right team to answer?
Thank you.
Sincerely,
Willie