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BQ27742-G1: BQ27742-G1 Fails to Establish Communication with EV2400 via I2C Interface

Part Number: BQ27742-G1
Other Parts Discussed in Thread: EV2400, BQSTUDIO, BQ27742EVM

Hello everyone,

I'm currently in the process of working with the EV2400 tool to execute the learning cycle of the BQ27742-G1 module.

Unfortunately, the bqStudio software isn't detecting the BQ27742-G1 module at all. Additionally, I've encountered the following message:

"The detected device is not compatible with this application! Certain actions could potentially lead the device to lose communication permanently and become unrecoverable. Please proceed with caution. Click 'OK' to continue or 'Cancel' to close the application."

Upon clicking "OK," the software briefly displays the device, but it remains disconnected afterward and I have absolute no idea how to fix it.

In addition, I'd like to note that I don't possess a BQ27742EVM kit. Instead, I'm attempting to establish a connection between the EV2400 and a custom board containing the BQ27742-G1 module through the I2C interface.

While I try communicating with the BQ27742-G1 using an MCU, it can communicate normally, and I was successfully retrieving the FW Version code.

I would really appreciate the help!

EV2400 Firmware: Version 0.18 (the same with version 0.32)

bqStudio version 1.3.101.

*Here is what is look like on the app's side.