Part Number: BQ79718EVM-049
BQ79718-Q1: VC14 channel - Power management forum - Power management - TI E2E support forums
Dear Technical Support Team,
I hope this email finds you well. I am reaching out on behalf of a customer who has encountered some technical issues during the evaluation of the BQ79718-Q1.
The customer has reported that one BQ79718-Q1 module is only utilizing 14 out of its available channels. Specifically, VC15 to VC18 are shorted together. However, they have observed an anomaly where the read cell voltage between VC14 and VC13 is consistently 0.3V lower than the set value on cell #14. This issue persists across all 12 BQ79718 modules in their system.
In their troubleshooting efforts, the customer attempted to leave the unused channel floating, but unfortunately, the results remained unchanged.
Given the complexity of the situation, we kindly request your technical expertise to help diagnose and resolve this issue.
Any suggestions or guidance you can provide to identify the root cause would be greatly appreciated.
Please let us know if you require any additional information or if there are specific diagnostics you would like the customer to perform to facilitate the troubleshooting process.
Thank you in advance for your prompt attention to this matter. We look forward to your guidance and assistance in resolving this issue.
Best regards,
Saeid SHARIFY
UI Design and Test Automation
