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TPS1685EVM: Vout = 0 when during system start-up with load on

Part Number: TPS1685EVM

Tool/software:

Hello Experts,

I am working at customer lab with our TPS1685EVM where i am operating at 54V, 4A. The EVM  works under the condition below:

1) Load is off. 

2) Turn on Vin.

3) Turn on load. 

However, I am doing a specific test for customer where they want to see Vin on, and switch EN from off to on. Hence, when I do the following, I get 0V on Vout.

1) Load is on. 

2) Turn on Vin

I am using the  Chroma 63212A-150-1200 DC Electronic Load with the Chroma Programmable DC Power Supply Model 62060P-100-100. 

Could you help me understand why the Vout remains 0 in scenario 2?