BQ25703A: No high-level output of the HIDRV1 pin

Part Number: BQ25703A

Tool/software:

Dear TI Engineer,

At our testing with BQ25703A, we found that HIDRV1 pin did not output a high level, resulting in SYS not outputting normally. The schematic is as below:

We also captured the waveform of pin1 as follows (test point at R2130 resistance):

This circuit design started working normally at the beginning, but later the issue occurs. Can you help analyze the cause of this problem?

Thanks,

Kind Regards