• State
  • Locked Locked
  • Replies 18 replies
  • Subscribers 63 subscribers
  • Views 1576 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

production halt: Unable to perform a DataFlash "Write all" on newly manufactured devices

Joshua White
Prodigy 250 points
Other Parts Discussed in Thread: BQ27510, BQEVSW

Steps:

Component: bq27510

Software 0.9.92

Programmer EV2300 HPA002

Programmer firmware 1.11  ?

Problem:

  1. Using Golden Device perform "Read All" to load the correct data flash values into the Gas Gauge Evaluation Software
  2. Connect I2C connector to new system and click "write all"
  3. Receive an error, followed by the software initiating a "read all" and wiping out golden values.

Misc Troubleshooting:

Able to write to new system one register at a time without error

able to perform "write all" on a system once a "read all" has been performed  (useless)

Goal:

Please advise on how to program new systems.

Production is currently halted until problem can be resolved 10/30/2015

  • 0
    TI__Guru* 76230 points

    Hi Joshua,

    It appears you may be trying to program a golden file from a different firmware version on a chip with firmware version different from the one the golden file was created with. Can you extract a gg file from a chip that was successfully programmed with the golden file and then extract another gg file from the chip you are trying to program the golden file on but failing. This way we can verify the firmware versions. Or you can sent the command to read out the firmware versions from the chip with golden file and the chip you are trying to program on.

    thanks

    Onyx

  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points
    How do you determine the firmware version for the bq27510?
  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    It will be written in the top of gg file.
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points
    Yes, the gg file,

    How is that accessed?
  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    go to data flash section of the bqEVSW and click file then export. save the gg file at any convenient location on your computer
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points
    That results in an error: "The value you entered is not allowed because it results in code(decimal)11 Division by zero"
  • 0 in reply to Joshua White
    Prodigy 250 points
    Nevermind, able to export the information.
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points
    The firmware version located at the top of the gg file is dependent on which version of the evaluation software that is loaded up. It does not depend on the version of firmware loaded in the programmer or anything to do with the chip.

    Please see email thread from RE: Service Request # 1-1950382767 for screen shots of the type of errors encountered and provided additional recommendation on how to proceed.
  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    can you provide both gg files exported?
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points
    Should the file data be copied and pasted onto the forum or is there a way to send them to you?

    My notes suggest that the firmware should be 1.11, depending on which version of software I load up, the export will show the 1.11 or 1.12. Which version of the software do you want the export performed in?
  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    click on use rich formatting on the bottom right of this window. It will enable you attach files. Note that the tool version, i.e bq studio is different from the firmware version on the chip. You can zip all the files together in one file and attached.
    include
    -golden dfi
    -gg files from both devices.
    -possibly an srec or senc file from both devices.
    thanks
    Onyx
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points

    Attached:

    *.gg file exported from Golden unit

    *.gg file exported from Newly manufactured unit

    *.docx file containing screen shots of the process of trying to program the newly manufactured units and the errors that occured in the process.

    2502.bq27510 programmer troubleshooting.docx

    We don't have a golden dfi file, also errors are produced if we try to read or write senc files.

  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points

    gg export from golden unit, renamed because widget doesn't allow gg datatypes to be uploaded.

    Fullscreen pn-1492.txt Download 
    [Header]
bq EVSW Version = 0.9.92	
DeviceName = bq27510 v1.11
Time = 10/30/2015 4:09:51 PM	


[Safety(Configuration)]
OT Chg = 55.0
OT Chg Time = 2
OT Chg Recovery = 50.0
OT Dsg = 60.0
OT Dsg Time = 2
OT Dsg Recovery = 55.0
[Charge Inhibit Cfg(Configuration)]
Chg Inhibit Temp Low = 0.0
Chg Inhibit Temp High = 45.0
Temp Hys = 5.0
[Charge(Configuration)]
Charging Voltage = 4200
Delta Temp = 5.0
Suspend Low Temp = 0.0
Suspend High Temp = 45.0
[Charge Termination(Configuration)]
Taper Current = 100
Min Taper Capacity = 25
Taper Voltage = 100
Current Taper Window = 40
[Data(Configuration)]
Initial Standby = -10
Initial MaxLoad = -500
CC Threshold = 900
Design Capacity = 1750
Device Name = bq27510
[Discharge(Configuration)]
SOC1 Set Threshold = 150
SOC1 Clear Threshold = 175
SOCF Set Threshold = 75
SOCF Clear Threshold = 100
[Registers(Configuration)]
Op Config = 0978
[Power(Configuration)]
Flash Update OK Voltage = 2800
Sleep Current = 10
Hibernate I = 8
Hibernate V = 2500

[Manufacturer Info(System Data)]
Block A 0 = 00
Block A 1 = 00
Block A 2 = 00
Block A 3 = 00
Block A 4 = 00
Block A 5 = 00
Block A 6 = 00
Block A 7 = 00
Block A 8 = 00
Block A 9 = 00
Block A 10 = 00
Block A 11 = 00
Block A 12 = 00
Block A 13 = 00
Block A 14 = 00
Block A 15 = 00
Block A 16 = 00
Block A 17 = 00
Block A 18 = 00
Block A 19 = 00
Block A 20 = 00
Block A 21 = 00
Block A 22 = 00
Block A 23 = 00
Block A 24 = 00
Block A 25 = 00
Block A 26 = 00
Block A 27 = 00
Block A 28 = 00
Block A 29 = 00
Block A 30 = 00
Block A 31 = 00
Block B 0 = 00
Block B 1 = 00
Block B 2 = 00
Block B 3 = 00
Block B 4 = 00
Block B 5 = 00
Block B 6 = 00
Block B 7 = 00
Block B 8 = 00
Block B 9 = 00
Block B 10 = 00
Block B 11 = 00
Block B 12 = 00
Block B 13 = 00
Block B 14 = 00
Block B 15 = 00
Block B 16 = 00
Block B 17 = 00
Block B 18 = 00
Block B 19 = 00
Block B 20 = 00
Block B 21 = 00
Block B 22 = 00
Block B 23 = 00
Block B 24 = 00
Block B 25 = 00
Block B 26 = 00
Block B 27 = 00
Block B 28 = 00
Block B 29 = 00
Block B 30 = 00
Block B 31 = 00
Block C 0 = 00
Block C 1 = 00
Block C 2 = 00
Block C 3 = 00
Block C 4 = 00
Block C 5 = 00
Block C 6 = 00
Block C 7 = 00
Block C 8 = 00
Block C 9 = 00
Block C 10 = 00
Block C 11 = 00
Block C 12 = 00
Block C 13 = 00
Block C 14 = 00
Block C 15 = 00
Block C 16 = 00
Block C 17 = 00
Block C 18 = 00
Block C 19 = 00
Block C 20 = 00
Block C 21 = 00
Block C 22 = 00
Block C 23 = 00
Block C 24 = 00
Block C 25 = 00
Block C 26 = 00
Block C 27 = 00
Block C 28 = 00
Block C 29 = 00
Block C 30 = 00
Block C 31 = 00

[IT Cfg(Gas Gauging)]
Load Select = 1
Load Mode = 0
Terminate Voltage = 3000
User Rate-mA = 0
User Rate-mW = 0
Reserve Cap-mAh = 0
Reserve Cap-mWh = 0
[Current Thresholds(Gas Gauging)]
Dsg Current Threshold = 60
Chg Current Threshold = 75
Quit Current = 40
Dsg Relax Time = 1800
Chg Relax Time = 60
Quit Relax Time = 1
[State(Gas Gauging)]
IT Enable = 00
App Status = 00
Qmax Cell 0 = 1800
Cycle Count 0 = 60
Update Status 0 = 00
Qmax Cell 1 = 1000
Cycle Count 1 = 0
Update Status 1 = 00
Cell 0 Chg dod at EoC = 0
Cell 1 Chg dod at EoC = 0
Avg I Last Run = -299
Avg P Last Run = -1131

[OCVa0 Table(OCV Tables)]
Chem ID = 0100
Qmax Cell 0 = 1000
Update Status = 00
[OCVa1 Table(OCV Tables)]
Chem ID = 0100
Qmax Cell 0 = 1000
Update Status = 00

[Def0 Ra(Default Ra Tables)]
Def0 Ra status = FF
Def0 Ra flag = 55
Def0 Ra Base R = 41
Def0 Ra Gain = 00
Def0 Ra 1 = 2
Def0 Ra 2 = -4
Def0 Ra 3 = 0
Def0 Ra 4 = -2
Def0 Ra 5 = 2
Def0 Ra 6 = 6
Def0 Ra 7 = 7
Def0 Ra 8 = 5
Def0 Ra 9 = 8
Def0 Ra 10 = 15
Def0 Ra 11 = 30
Def0 Ra 12 = 54
Def0 Ra 13 = 87
Def0 Ra 14 = 115
[Def1 Ra(Default Ra Tables)]
Def1 Ra status = FF
Def1 Ra flag = 55
Def1 Ra Base R = 41
Def1 Ra Gain = 00
Def1 Ra 1 = 2
Def1 Ra 2 = -4
Def1 Ra 3 = 0
Def1 Ra 4 = -2
Def1 Ra 5 = 2
Def1 Ra 6 = 6
Def1 Ra 7 = 7
Def1 Ra 8 = 5
Def1 Ra 9 = 8
Def1 Ra 10 = 15
Def1 Ra 11 = 30
Def1 Ra 12 = 54
Def1 Ra 13 = 87
Def1 Ra 14 = 115

[Pack0 Ra(Ra Tables)]
Pack0 Ra status = FF
Pack0 Ra flag = 55
Pack0 Ra Base R = 41
Pack0 Ra Gain = 00
Pack0 Ra 1 = 2
Pack0 Ra 2 = -4
Pack0 Ra 3 = 0
Pack0 Ra 4 = -2
Pack0 Ra 5 = 2
Pack0 Ra 6 = 6
Pack0 Ra 7 = 7
Pack0 Ra 8 = 5
Pack0 Ra 9 = 8
Pack0 Ra 10 = 15
Pack0 Ra 11 = 30
Pack0 Ra 12 = 54
Pack0 Ra 13 = 87
Pack0 Ra 14 = 115
[Pack1 Ra(Ra Tables)]
Pack1 Ra status = FF
Pack1 Ra flag = 55
Pack1 Ra Base R = 41
Pack1 Ra Gain = 00
Pack1 Ra 1 = 2
Pack1 Ra 2 = -4
Pack1 Ra 3 = 0
Pack1 Ra 4 = -2
Pack1 Ra 5 = 2
Pack1 Ra 6 = 6
Pack1 Ra 7 = 7
Pack1 Ra 8 = 5
Pack1 Ra 9 = 8
Pack1 Ra 10 = 15
Pack1 Ra 11 = 30
Pack1 Ra 12 = 54
Pack1 Ra 13 = 87
Pack1 Ra 14 = 115
[Pack0 Rax(Ra Tables)]
Pack0 Rax status = FF
Pack0 Rax flag = FF
Pack0 Rax Base R = 41
Pack0 Rax Gain = 00
Pack0 Rax 1 = 2
Pack0 Rax 2 = -4
Pack0 Rax 3 = 0
Pack0 Rax 4 = -2
Pack0 Rax 5 = 2
Pack0 Rax 6 = 6
Pack0 Rax 7 = 7
Pack0 Rax 8 = 5
Pack0 Rax 9 = 8
Pack0 Rax 10 = 15
Pack0 Rax11 = 30
Pack0 Rax 12 = 54
Pack0 Rax 13 = 87
Pack0 Rax 14 = 115
[Pack1 Rax(Ra Tables)]
Pack1 Rax status = FF
Pack1 Rax flag = FF
Pack1 Rax Base R = 41
Pack1 Rax Gain = 00
Pack1 Rax 1 = 2
Pack1 Rax 2 = -4
Pack1 Rax 3 = 0
Pack1 Rax 4 = -2
Pack1 Rax 5 = 2
Pack1 Rax 6 = 6
Pack1 Rax 7 = 7
Pack1 Rax 8 = 5
Pack1 Rax 9 = 8
Pack1 Rax 10 = 15
Pack1 Rax 11 = 30
Pack1 Rax 12 = 54
Pack1 Rax 13 = 87
Pack1 Rax 14 = 115

[Data(Calibration)]
CC Gain = 10
CC Delta = 10.001
CC Offset = -0.107
Board Offset = 0
Int Temp Offset = -1.6
Ext Temp Offset = 0.0
Pack V Offset = 0
[Current(Calibration)]
Deadband = 5

[Codes****Make Private******(Security)]
Sealed to Unsealed = 36720414
Unsealed to Full = FFFFFFFF

    gg export from newly manufactured unit, renamed because widget doesn't alow gg datatypes to be uploaded.

    Fullscreen pn-1492-new.txt Download 
    [Header]
bq EVSW Version = 0.9.92	
DeviceName = bq27510 v1.11
Time = 11/2/2015 3:14:12 PM	


[Safety(Configuration)]
OT Chg = 55.0
OT Chg Time = 2
OT Chg Recovery = 50.0
OT Dsg = 60.0
OT Dsg Time = 2
OT Dsg Recovery = 55.0
[Charge Inhibit Cfg(Configuration)]
Chg Inhibit Temp Low = 0.0
Chg Inhibit Temp High = 45.0
Temp Hys = 5.0
[Charge(Configuration)]
Charging Voltage = 4200
Delta Temp = 5.0
Suspend Low Temp = -5.0
Suspend High Temp = 55.0
[Charge Termination(Configuration)]
Taper Current = 100
Min Taper Capacity = 25
Taper Voltage = 100
Current Taper Window = 40
[Data(Configuration)]
Initial Standby = -10
Initial MaxLoad = -500
CC Threshold = 900
Design Capacity = 1000
Device Name = �
[Discharge(Configuration)]
SOC1 Set Threshold = 10
SOC1 Clear Threshold = 12
SOCF Set Threshold = 2
SOCF Clear Threshold = 4
[Registers(Configuration)]
Op Config = 0975
[Power(Configuration)]
Flash Update OK Voltage = 2800
Sleep Current = 50
Hibernate I = 62976
Hibernate V = 0

[Manufacturer Info(System Data)]
Block A 0 = 00
Block A 1 = 00
Block A 2 = 00
Block A 3 = 00
Block A 4 = 00
Block A 5 = 00
Block A 6 = 00
Block A 7 = 00
Block A 8 = 00
Block A 9 = 00
Block A 10 = 00
Block A 11 = 00
Block A 12 = 00
Block A 13 = 00
Block A 14 = 00
Block A 15 = 00
Block A 16 = 00
Block A 17 = 00
Block A 18 = 00
Block A 19 = 00
Block A 20 = 00
Block A 21 = 00
Block A 22 = 00
Block A 23 = 00
Block A 24 = 00
Block A 25 = 00
Block A 26 = 00
Block A 27 = 00
Block A 28 = 00
Block A 29 = 00
Block A 30 = 00
Block A 31 = 00
Block B 0 = 00
Block B 1 = 00
Block B 2 = 00
Block B 3 = 00
Block B 4 = 00
Block B 5 = 00
Block B 6 = 00
Block B 7 = 00
Block B 8 = 00
Block B 9 = 00
Block B 10 = 00
Block B 11 = 00
Block B 12 = 00
Block B 13 = 00
Block B 14 = 00
Block B 15 = 00
Block B 16 = 00
Block B 17 = 00
Block B 18 = 00
Block B 19 = 00
Block B 20 = 00
Block B 21 = 00
Block B 22 = 00
Block B 23 = 00
Block B 24 = 00
Block B 25 = 00
Block B 26 = 00
Block B 27 = 00
Block B 28 = 00
Block B 29 = 00
Block B 30 = 00
Block B 31 = 00
Block C 0 = 00
Block C 1 = 00
Block C 2 = 00
Block C 3 = 00
Block C 4 = 00
Block C 5 = 00
Block C 6 = 00
Block C 7 = 00
Block C 8 = 00
Block C 9 = 00
Block C 10 = 00
Block C 11 = 00
Block C 12 = 00
Block C 13 = 00
Block C 14 = 00
Block C 15 = 00
Block C 16 = 00
Block C 17 = 00
Block C 18 = 00
Block C 19 = 00
Block C 20 = 00
Block C 21 = 00
Block C 22 = 00
Block C 23 = 00
Block C 24 = 00
Block C 25 = 00
Block C 26 = 00
Block C 27 = 00
Block C 28 = 00
Block C 29 = 00
Block C 30 = 00
Block C 31 = 00

[IT Cfg(Gas Gauging)]
Load Select = 1
Load Mode = 1
Terminate Voltage = 200
User Rate-mA = 0
User Rate-mW = 0
Reserve Cap-mAh = 0
Reserve Cap-mWh = 0
[Current Thresholds(Gas Gauging)]
Dsg Current Threshold = 60
Chg Current Threshold = 75
Quit Current = 40
Dsg Relax Time = 60
Chg Relax Time = 60
Quit Relax Time = 1
[State(Gas Gauging)]
IT Enable = 00
App Status = 00
Qmax Cell 0 = 1000
Cycle Count 0 = 0
Update Status 0 = 00
Qmax Cell 1 = 1000
Cycle Count 1 = 0
Update Status 1 = 00
Cell 0 Chg dod at EoC = -299
Cell 1 Chg dod at EoC = -1131
Avg I Last Run = 2
Avg P Last Run = 700

[OCVa0 Table(OCV Tables)]
Chem ID = 0100
Qmax Cell 0 = 1000
Update Status = 00
[OCVa1 Table(OCV Tables)]
Chem ID = 0100
Qmax Cell 0 = 1000
Update Status = 00

[Def0 Ra(Default Ra Tables)]
Def0 Ra status = FF
Def0 Ra flag = 55
Def0 Ra Base R = 41
Def0 Ra Gain = 00
Def0 Ra 1 = 2
Def0 Ra 2 = -4
Def0 Ra 3 = 0
Def0 Ra 4 = -2
Def0 Ra 5 = 2
Def0 Ra 6 = 6
Def0 Ra 7 = 7
Def0 Ra 8 = 5
Def0 Ra 9 = 8
Def0 Ra 10 = 15
Def0 Ra 11 = 30
Def0 Ra 12 = 54
Def0 Ra 13 = 87
Def0 Ra 14 = 115
[Def1 Ra(Default Ra Tables)]
Def1 Ra status = FF
Def1 Ra flag = 55
Def1 Ra Base R = 41
Def1 Ra Gain = 00
Def1 Ra 1 = 2
Def1 Ra 2 = -4
Def1 Ra 3 = 0
Def1 Ra 4 = -2
Def1 Ra 5 = 2
Def1 Ra 6 = 6
Def1 Ra 7 = 7
Def1 Ra 8 = 5
Def1 Ra 9 = 8
Def1 Ra 10 = 15
Def1 Ra 11 = 30
Def1 Ra 12 = 54
Def1 Ra 13 = 87
Def1 Ra 14 = 115

[Pack0 Ra(Ra Tables)]
Pack0 Ra status = FF
Pack0 Ra flag = 55
Pack0 Ra Base R = 41
Pack0 Ra Gain = 00
Pack0 Ra 1 = 2
Pack0 Ra 2 = -4
Pack0 Ra 3 = 0
Pack0 Ra 4 = -2
Pack0 Ra 5 = 2
Pack0 Ra 6 = 6
Pack0 Ra 7 = 7
Pack0 Ra 8 = 5
Pack0 Ra 9 = 8
Pack0 Ra 10 = 15
Pack0 Ra 11 = 30
Pack0 Ra 12 = 54
Pack0 Ra 13 = 87
Pack0 Ra 14 = 115
[Pack1 Ra(Ra Tables)]
Pack1 Ra status = FF
Pack1 Ra flag = 55
Pack1 Ra Base R = 41
Pack1 Ra Gain = 00
Pack1 Ra 1 = 2
Pack1 Ra 2 = -4
Pack1 Ra 3 = 0
Pack1 Ra 4 = -2
Pack1 Ra 5 = 2
Pack1 Ra 6 = 6
Pack1 Ra 7 = 7
Pack1 Ra 8 = 5
Pack1 Ra 9 = 8
Pack1 Ra 10 = 15
Pack1 Ra 11 = 30
Pack1 Ra 12 = 54
Pack1 Ra 13 = 87
Pack1 Ra 14 = 115
[Pack0 Rax(Ra Tables)]
Pack0 Rax status = FF
Pack0 Rax flag = FF
Pack0 Rax Base R = 41
Pack0 Rax Gain = 00
Pack0 Rax 1 = 2
Pack0 Rax 2 = -4
Pack0 Rax 3 = 0
Pack0 Rax 4 = -2
Pack0 Rax 5 = 2
Pack0 Rax 6 = 6
Pack0 Rax 7 = 7
Pack0 Rax 8 = 5
Pack0 Rax 9 = 8
Pack0 Rax 10 = 15
Pack0 Rax11 = 30
Pack0 Rax 12 = 54
Pack0 Rax 13 = 87
Pack0 Rax 14 = 115
[Pack1 Rax(Ra Tables)]
Pack1 Rax status = FF
Pack1 Rax flag = FF
Pack1 Rax Base R = 41
Pack1 Rax Gain = 00
Pack1 Rax 1 = 2
Pack1 Rax 2 = -4
Pack1 Rax 3 = 0
Pack1 Rax 4 = -2
Pack1 Rax 5 = 2
Pack1 Rax 6 = 6
Pack1 Rax 7 = 7
Pack1 Rax 8 = 5
Pack1 Rax 9 = 8
Pack1 Rax 10 = 15
Pack1 Rax 11 = 30
Pack1 Rax 12 = 54
Pack1 Rax 13 = 87
Pack1 Rax 14 = 115

[Data(Calibration)]
CC Gain = 9.877
CC Delta = 9.855
CC Offset = -0.099
Board Offset = 0
Int Temp Offset = 7.6
Ext Temp Offset = 0.0
Pack V Offset = 0
[Current(Calibration)]
Deadband = 5

[Codes****Make Private******(Security)]
Sealed to Unsealed = 36720414
Unsealed to Full = FFFFFFFF

  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points

    I just attempted to connect to the programmer and 27510 using the G3 v4.00 and I didn't receive any errors from the software. How can one tell what firmware version is installed on the bq27510 chip and what firmware is installed in the ev2300 programmer. It was not expected that this chip would have a G3 firmware on it, (I was expecting 1.11), but since the software is not throwing any error messages, there is suspicion that it may have G3.

  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    there are commands which you send that will tell what version of firmware is on the chip.
    control subcommand 0x0002 will tell you what version of firmware is on the chip. From your attachements, you are not using the most recent firmware version which is version 4.00. You are using v1.11 which is two version old. You need to flash all your devices with the senc file for the most recent firmware found in the link below and create a new dfi from the device with the new firmware. This will resolve all your issues.

    www.ti.com/.../sluc442

    thanks
    Onyx
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points

    The commands to determine the firmware version have been implemented.

    The newest production run has chips that are yielding the firmware version : 1024 and Hardware version of 185

    What do these version numbers correspond to?  We have been unable to find any documentation which translates these number.

  • 0 in reply to Joshua White
    TI__Guru* 76230 points
    Joshua,
    In other to move forward with your design, update all your chips to the latest firmware. I have already mentioned the latest firmware is online on the product folder of the device. You will run into issues using earlier firmware versions which is what you have been trying to do all along.
    thanks
    Onyx
  • 0 in reply to Onyx Ahiakwo
    Prodigy 250 points

    That isn't helpful, the new chips responded that they are FirmwareVersion 1024, does that correspond to version 4.0?  Where can we find the translation between the firmwareversion command response and the firmwareversion number.

    Similarly, for hardware.