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EV2400: The EV2400 not identified

Part Number: EV2400
Other Parts Discussed in Thread: BQSTUDIO,

I just submitted a question 15 minutes ago. Now I have a new finding. As I mentioned in previous question, I have an EV2400 that works with bqStudio on my PC. My colleague also has an EV2400 to connect to his laptop bqStudio. Somehow his setup does not work - every time he opens bqStudio, it always shows a window asking to select a device type. I let my colleague to my EV2400, he got the same non-communicating phenomenon. But now when I reconnect my EV2400 back to my PC, mine is not communicating too! I originally thought that was USB driver issue, but when I select a gauge type and eventually get to the bqStudio, I saw the USB icon not grayed out and showing V0.18. The USB communication seems OK. But the fuel gauge icons (the chip, the cell, and the dial below the USB icon) are all grayed out, i.e., the SMBUS is not communicating. I even tried to RESET EV2400 but pressing through the hole to the RESET switcn, and restart the Window 7. Nothing worked. It used to be working OK. Just after connecting to my colleague's laptop briefly, the SMBUS comm now is not working. 

Would you please let me know what is wrong and how to resolve it?

Thank you very much in advance for your prompt response.

Tim