Hi,
This problem was related to noise on the SRN and SRP battery current sense resister traces back to the 24618 chip. Although I paired the traces, they were routed too close to the high-current switching lines. In addition, the SRP/SRN decoupling caps were near the current sense resister instead of the IC pins.
I soldered a chip decoupling cap to the SRP/SRN lines near the IC, and the charger worked better...but still not perfect.
I created another PCB, ensuring those lines were not near the high-current signals, and placed the decoupling caps near the IC pins.
The resulting design then worked perfectly.
Tom