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EV2400: USB cable defective

Part Number: EV2400

On Thursday, I was shipped a brandnew EV2400 via Mouser in The Netherlands. The USB cable in the box is not functional. The 3 green led's do not light, nor does the PC's speakers emit any sound. Two other USB cables that I have work 100%, 3 green led's are lit and the PC speakers emit a sound. Battery Management Studio works as expected. The USB cable from last shipment refuses to make a connection. As 2 cables work and 1 does not, I put the blame on the 3rd USB cable. The "defective" cable does not work on a microHAM microKEYER either Thanks.