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TPS55165-Q1: TPS55165-Q1 Can't be Turned On

Part Number: TPS55165-Q1

Hi,

We are using TPS55165-Q1 for one of our applications. The schematic is based on Webench. The input voltage is between +8 to +18 V and the output is +12V. The IGN pin is controlled by a processor with +5V output.  The PS, ING_PWRL, SS_EN and PG_DLY are all connected to ground. The VOS_FB is conected to VREG and VREG_Q, which connected to ground through two 4.7uF capacitors. When the +5V was applied to IGN pin, the TPS55165-Q1 is not responding. Based on the datasheet, the +5V should be enough to turn on the TPS55165-Q1. Thank you.

Best Regards,

Chun-Te Li