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BQ76PL455A-Q1: Hardware Problem in Evaluation board

Part Number: BQ76PL455A-Q1

In continuation, to my previous query,

The part number of NPN transistor we are using is ZXTN25100BFHTA. Datasheet: https://www.diodes.com/assets/Datasheets/ZXTN25100BFH.pdf .

But while testing, we found that the transistor is not working in the active region and thus VP and VDIG is not being generated properly. We have tested our design 30-40 times, but each time IC doesn't generate proper V5VAO. Even if it does, then there is a problem in NPN_BASE value. Shall you suggest us a proper methedology to debug this problem.