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BQ28Z610-R1: Couldn't "programming" or "firmware" by latest version of bqstudio (v1.3.86.6)

Part Number: BQ28Z610-R1
Other Parts Discussed in Thread: BQ28Z610, BQSTUDIO

Hi Team,

  My customer reported an critical issue that the latest version BatteryManagementStudio-1.3.86_Build6-windows-installer.exe couldn’t download the firmware and couldn’t be programed, even with the latest ROM file from TI website: bq28z610R1_v1_01_build_29.srec. 

 Could you kindly help double check and give comments on how to solve this issue?

  Detailed information could be found in attached file. BQ28z610-R1 issue.docx