Hello,
We had test camp where we noticed about ~40 battery packs (3S 1600mAh) which didn't communicate anymore with main uC. After debugging the issue we noticed that battery cells are ok and we didn't find any issues from BMS PCB/components, BQ40Z50-R2 just didn't turn on. But we noticed that after disconnecting battery cells from BQ40Z50-R2 and then connecting cells back, system recovered and IC became functional and whole battery pack operational.
What could cause this kind of behavior? Chip latches, FW jamming or something else?
During test camp we did drain packs totally empty few times with small current. But some packs we recovered had pack voltage over 12V so it was not empty.