Hi, TI Experts
I have a mass-produced project (2S1P withBQ4050).Recently, I received several customer complaints about the battery, and the customer reported that the battery level is not accurate and cannot be fully charged to 100%.
I confirmed the battery status as soon as I received the battery sample, As shown in the figure below, the battery has triggered overcharge protection, but the RSOC of the battery is only 6%. This is extremely unreasonable.
Our Battery will be shipped in "Shutdown" Mode. Customers will activate the battery before installation. After the battery is activated, due to the self-consumption of the battery itself (about 350uA) and the self-consumption of the client host. In total, it is about 1~2mA. This small current will not be detected and calculated by the fuel gauge, so the accuracy of the power will get worse and worse as time goes by. When the time reaches a certain level, the battery may show the kind of situation that customers feedback.
Generally, after this happens, the battery will return to normal after standard full charge and full discharge.As shown below:
What I want to know is how long it takes for the fuel gauge to become inaccurate, and whether there are better preventive measures?I also attached the GG document below, please help analyze it, thanks.