DM36x IPNC V2.6 ActiveX crashing browser when audio is enabled

tek4

Ever since the new GoDB based GUI was released for the TI IPNC Dm36x, audio crashes the ActiveX on Windows 7.

This issue is still present in the latest 2.6 release, both in the distributed binaries and recompiled code.

It does not happen on Windows XP.

To reproduce the problem, use Windows 7 to view IPNC with all defaults except audio enabled.

It will show video and audio, however upon the first click in the user interface to any of the menus the browser will crash.

This happens on both IE 8 and IE 9, and on computers from different manufacturers, and with distributed IPNC binaries or recompiled sources.

So far we only tried Windows 7 32 bit.

Any solution ?

over 15 years ago

0 Raghu Kudva over 15 years ago

TI__Genius 11000 points

Hi, We haven’t tested the ActiveX control with Audio On in Windows 7. But earlier when we tried without audio, the application was running without any crash issue in Windows 7 with IE 8 browser. Regards, Raghu

0 tek4 over 15 years ago in reply to Raghu Kudva

Intellectual 700 points

Thank you for your response. Yes, it is correct that it works without audio on Windows 7. And if you don't click on any part of the user interface, it even works with audio. But as mentioned the first click on any menu causes Internet Explorer to crash when using Windows 7 and audio enabled. When viewed on XP the same camera works fine. Perhaps the problem is related to the stopping and restarting the ActiveX. Different GUI menus have their own small preview window, and on XP the audio has a short pause when you click on different menus. Unfortunately Internet Explorer on Windows7 does not seem to survive this transition from one preview window to another. This problem seems very consistent. We now tried Windows 7 computers from 4 different manufacturers. The end result is that we cannot effectively demonstrate the full functionality on current computers and have to use old XP boxes. Any help from the GUI developers would be appreciated.

0 tek4 over 15 years ago in reply to Raghu Kudva

Intellectual 700 points

Raghu, any chance that you or someone else at TI could check if they see the same issue with audio on Windows 7 ?

It would be surprising if nobody else ever found this issue. Also would be surprising if we are the only ones seeing this, since we tried a number of windows 7 computers from different manufacturers, and also a number of different IPNC cameras.

When audio is enabled one of the next few clicks in the user interface crashes Intenernet Explorer 8 or 9.

Thanks

0 rulphie over 15 years ago in reply to tek4

Prodigy 110 points

Hello,

I am seeing the same issue with audio on Windows 7.

Thanks.

0 Raghu Kudva over 15 years ago in reply to rulphie

TI__Genius 11000 points

Hi,

Currently, the activeX plugin is not fully supported for windows7. This was developed for winxp for IE version 7or above.

Regards,

Raghu

0 tek4 over 15 years ago in reply to Raghu Kudva

Intellectual 700 points

Raghu, maybe TI management could consider the priority of this bug. If end users are foced to use only obsolete PCs it would really limit the commercial appeal and success of the DM368 IPNC platform. Thanks

0 bioz over 15 years ago in reply to tek4

Expert 1840 points

I also got this bug. I think this one should be a serious issue. I have tried to pass over this but nothing new until now.

0 rulphie over 14 years ago in reply to bioz

Prodigy 110 points

any news with this one?

thanks,

rulphie

0 Raghu Kudva over 14 years ago in reply to rulphie

TI__Genius 11000 points

All,

Please use the attached fix for this and let us know the feedback

GUI Version is 2.0.29 with the ActiveX Control Version 2.0.0.9, you can verify in support page.

Regards,

Raghu

win7fix.zip

0 Raghu Kudva over 14 years ago in reply to Raghu Kudva

TI__Genius 11000 points

Attaching the windows7 fix for IPNC RDK GUI, please test this and let us know the feedback.

One need to extract this at ipnc_app\webdata\gui folder in their codebase

Following are the versions of this patch:

godbATL.dll version 1.0.0.19
gffx.dll version 2.0.0.10
GUI version 2.0.30

Regards,

Raghu

win7fix.zip

0 bioz over 14 years ago in reply to Raghu Kudva

Expert 1840 points

must I update both GODB interface and ACtiveX? I am using a custom GODB, so is it ok if I just replace my old video activex by new one here?

0 Raghu Kudva over 14 years ago in reply to bioz

TI__Genius 11000 points

OK, in that case you can replace the activeX player and check. Let us know your inputs on this

Regards,

Raghu

0 bioz over 14 years ago in reply to Raghu Kudva

Expert 1840 points

for the previous version of video activex controls, it worked well except window 7 + micro on + live view page -> crash. The updated version have not got the same problem with previous one but it look like this one is not stable in common case. Sometime my IE was crashed. I have already checked this for Winxp, 7, vista, the result is same.

thanks

0 Lai Justin over 14 years ago in reply to Raghu Kudva

Prodigy 20 points

Could be provided the fix part source code? Because I want compile custom activex object(gffx.dll). Thanks!

0 bioz over 14 years ago in reply to Lai Justin

Expert 1840 points

At the current time, the version 3.0 for IPNC has already released. I also tested the activex and this error was fixed. You can contact to appro FTP for the downloading.

0 Lai Justin over 14 years ago in reply to bioz

Prodigy 20 points

I got it. Thanks you very much!!

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DM36x IPNC V2.6 ActiveX crashing browser when audio is enabled