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DRA821U: EVM Repair Guidline needed

Part Number: DRA821U

Hi TI

Customer bought several DRA821U EVM Kits from ti.com.

One board has some problems as below.

1. DFU Driver Recognition Error by USB-C port.

2. CPSW-2G Port produces the error of Timeout during Firmware download.

Please let us know how to guide them as they want to get the board repaired. 

The followings are the board infos.

J7200X SOM

PCB# : PROC105E6

SN : 43201050150

 

J7X COMMON PROCESSOR BRD

PCB# : PROC079E3

SN : 1121790027

 

J7X GESI EXP BRD

PCB# : PROC084E3

SN : 2221840128