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66AK2G12: USB Eye pattern test is failing

Part Number: 66AK2G12
Other Parts Discussed in Thread: 66AK2H06,

Hi,

My customer tested 66AK2G12ABYA100 USB Eye pattern and found test is failing with 5m cable.
Please see below test results in details.
Customer compares results with other TI devices they used before (TMS320DM6446BZWT and 66AK2H06).

 USB-eye-test.xlsx

Customer wants to improve the test result and asking TI help.
Are there any points customer should check at first?
Please let me know if you need more information fromm customer.

Thanks and regards,
Koichiro Tashiro