TMDS64GPEVM: the board could not work!

Hello cheng guang guo

Thank you for the query and sorry to note the failure.

I am checking internally and will update you.

Was there a specific sequence of operation that you were performing when the board failed.

Can you please share information on the power supply you have been using.

Regards,

Sreenivasa

Adapter power output:DC 12V5A

Hello cheng guang guo

Thank you for the input. 

Was there a specific sequence of operation that you were performing when the board failed.

Regards,

Sreenivasa

Hello cheng guang guo

Thank you for your inputs.

I am checking internally and will update you with the next steps.

Regards,

Sreenivasa

ok

ok

Hello cheng guang guo

I see you mentioned OK multiple times and also clicked the resolved button.

Trying to understand your thoughts.

Regards,

Sreenivasa

After I clicked Send, there was no response. The network delay was very slow, so there were many times. In addition, I mean this board cannot be powered on and started at present. My project is in a hurry to use it to develop software. I'm waiting for your solution. Is it replacement or a better solution?

Hello cheng guang guo

Thank you for confirming.

Let me check internally on how best we can support and update you.

Regards,

Sreenivasa

Hello Kallikuppa Sreenivasa

how to deal with this now? I am in a hurry to use this board. I will contact your customer service for return and replacement. They need your confirmation information.

Hello cheng guang guo

Sorry for the delay. Can you help us understand the ordering the process you followed.

Was the board purchased on TI.com (TI Store) or through a distributor.

Regards,

Sreenivasa

Hello cheng guang guo

Thank you for the note.

Please  request them to go ahead and process the return.

Regards,

Sreenivasa

thanks!