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TMDSSK3358: Power Off after Boot Up

Part Number: TMDSSK3358


An engineer from a customer company reported that the board was turned off after normal booting while testing the TMDSSK3358 SK-EVM.
I'm inquiring about how I can check the cause.

Can PMIC be changed to Off State without AM335x Command if the conditions for the power to be maintained are not satisfied?
What should I check first?
They used the latest PSDK, and the results are the same even if they use a different version.