CCSTUDIO: Errors while installing CCS

Hello,

I would recommend trying the latest CCS (12.2). If there are still issues, please have the customer provide all install logs under: <CCS INSTALL DIR>/ccs/install_logs

Thanks

ki

Hi Ki,

The customer installed v12.2. The same errors appeared.
Here is the installation log folder
1856.install_logs.zip

Thank you and best regards,
Gerald

Thank you. Can you confirm which version of Windows the customer is using? Also confirm if it is 32 or 64 bit Windows.

Hi Ki,

Our customer is using a 64 Bit system, windows 7.

Thanks. That should work. I just tried installed CCS 12.2.0 on my Windows 7-64 PC and it went fine. We are unsure what the issue is with the customer.

Few other thoughts:

-Can the customer try temporarily disabling any anti-virus/security software before installing?

-Does the customer have internet access when installing?

Thanks

ki

Hi Ki,

The same problem appears.
The customer did install deactivating the anti virus. same problem appears.
He tried with and without internet. Still, problem occuring.
He is providing his system info below and asking if you could compare it with yours.

BRs,
Gerald

Gerald said:

He is providing his system info below and asking if you could compare it with yours.

I am also using Windows 7-64 SP1.

Note that the customer PC barely meets the minimum system requirements for CCS 12. In fact, their CPU speed is a bit under. Even if CCS is successfully installed, it will run very slow. I'd recommend trying on a newer PC. Did the customer try on other PCs and if so, were they successful?

Also recommend that they try installing CCS while no other applications are running.

Thanks

ki