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AM5728: Quesstion about AM5728 Generic Timer

Part Number: AM5728

Hello, expert
Our company used AM5728 processor. After 384 days of operation, all products crashed. The kernel version used was Linux4.9.69. Our technical staff hold xds200 simulators in front of the site access to crash the board, found that CP15 C14 Generic CNTPCT registers of the Timer has a value of 0 x0000bb8000000000, Generic Timer frequency of 6.14 M, conversion all day is 384 days, Why does the value of the CNTPCT register no longer grow?
thank you.
Hanc