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CCSTUDIO: remote desktop can't connect XDS110

Part Number: CCSTUDIO

Tool/software:

Hi Team,

My customer have one local computer which is windows7,he installed CCS12.7 and can connect to XDS110. But because company's policy, he should develop project on remote desktop which can't connect xds110 directly. He installed CCS12.7 on remote desktop too, and plug LP-F2800137 on local computer. The remote desktop can detect XDS110 when plug on local computer. But when test connection it show below error:

It may some bugs on remote desktop mode, the driver is install correctly, but can't open xds110 device.

Could you help me solve this issue? I have read this link:

https://software-dl.ti.com/ccs/esd/documents/ccs_debugging_jtag_connectivity_issues.html#host-connection-error

Best Regards,

Zane