Tool/software:
Hello,
In Februrary, I ordered 1 x SK-AM62P-LP board (order #T05500697) and had problem from day 1 with Ethernet. After long investigation, trying different boot images, etc I concluded that the board was likley to be defective. I then ordered a second board (order #T05558515), and using the same power and SW configuration, it works fine. So I confirm that the first board has a manufacturing defect regarding Ethernet, most likely around the PHYs or their power or reset circuitry, since they never come up. On he new board the PHYs LED will come up when applying power, even if there is no boot SDCard. The same LED never tunrs on on the faulty board.
How can I get a replacement for the first board that never worked properly (dead on arrival) ?
Note that I contacted TI Store technical support about this and they opened case number is CS2716384.
Thanks in advance for your help,
Serge