Tool/software:
Hi,
Customer is facing an issue. On the field he notices that the crystal suddenly stops working.
- Turning off and on the system doesn't systematically solve the issue.
- Changing the xtal to new ones systematically solves the issue.
- Appliying heat and cold they observe that the voltage of the 24 MHz signal goes up and down and in some case stops working.
- Customer has the following xtal circuit. He uses the ECS-F-240-18-28AX - datasheet here 3007.csm_4ax-14522.pdf
Customer measures a Cshunt of 3 pF and Xtal resistance is also within the recommended operations.
Customer is of course checking with the crystal supplier but have you seen such issues before and is there something to modify on the capacitors used around the crystal ? Or any intern cap calibration to modify ?
Thanks
Geoffrey