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J784S4XEVM: product seal was broken and appeared to have been repackaged

Marvin Cantos
Expert 6865 points
Part Number: J784S4XEVM


Hi Team, 

Good day. I am posting this inquiry on behalf of the customer.

We recently purchased and received the J784S4XG01EVM board from TI.com. 

During our engineering team’s inspection, we found that the product seal was broken and appeared to have been repackaged. In addition, a strong unpleasant odor was detected from inside the box, raising concerns that the product may be used or defective.

For your review, we have attached relevant photos.

ti_tda4.zip 

We kindly request your support for a return and replacement of this item.
Your prompt response would be greatly appreciated.

Thank you for your help.

Kind regards, 

Marvin

  • 0
    TI__Guru 53015 points

    TI does not accept EVM returns for repair.  We ship only new EVMs - we do not ship any 'returned EVMs'.  The ESD tape looks intact from the pictures, so it does not appear the bag was opened since manufacturing.  Note all EVMs are fully tested a manufacturing prior to shipment, so I fully expect the EVM to be fully functional.

  • 0 in reply to Robert Eschler
    Prodigy 10 points

    We kindly ask you to recheck the attached photo. The seal appears to have been cut and covered with transparent tape. If testing was indeed conducted prior to shipment, it is difficult to understand the strong odor present. It has been three weeks since the item was received, yet we are still unable to use it. We would appreciate your prompt response regarding this matter.

  • 0 in reply to jongkyu ryu
    TI__Guru 53015 points

    Why are you unable to use the EVM?  As stated, all EVMs are tested prior to shipment, so I expect EVM to be fully functional. Also as previously mentioned, we do NOT accept returned EVMs and thus we do not ship repaired/refurbished EVM.  All EVMs are shipped NEW.  While I do not see any cut in the ESD label (I see partial cut in last photo) - that info is not critical base on all info I previously provided.  TI ships ONLY NEW EVMs.