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DM355: boundary scan problem

Hi,

My customer wants to use below tool to do boundary scan to verify if the solder is ok or not. He used this way for DM642 product and it works ok. But below tool can't detect any device on JTAG chain of DM355 board thought the DM355 board can be connected by TI JTAG tool. I know the first device on JTAG chain should be IcePick_C for DM355, but why the tool can't detect it?

HW: Altera USB Blaster
SW: Universal Scan

Would you pls kindly advise what is missed?