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Not able to input serial data using TMDXEVM6657LE Board

I have unsuccessful getting 'platform_uart_read' to work.  'platform_uart_write' works just fine.  I have attempted to debug source of problem using an oscilloscope.  When I unplug the COM1 cable header, I am able to see receive character bits on the scope as I type into the Hyperterminal.  However, when I plug the cable into the COM1 header, I no longer see the chars arriving on the RxD pin.  It is as though there is a board short.  Does this sound familar to anyone?  Any advice would be helpful.